Patient information

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Preparing for your visit
Find out all the "need to know" information for a relaxing, healing experience...

  • Front Desk

    Expect a warm, friendly greeting from our front desk staff. Whether it's your first time with us or your 100th time, they are here to help create a positive experience for all patients. So feel free to ask any questions regarding your registration, insurance, visit expectations, or general inquiries.

  • Waiting Area

    Our calm, serene waiting area is a sacred place of relaxation and tranquility. Arrive early to enjoy a nice cup of tea and lounge on the couch before your visit. Listen to the fountain and soft music as you drift away from the days stresses and worries.

  • Your bill

    Our goal for you is a hassle-free experience that is focused on your journey to a healthier you. If you have any questions when you receive your bill, please contact our billing office by phone or email. We will make every effort to answer questions, offer solutions, and address issues with your insurance on your behalf.

  • Follow up appointments

    Based on the popularity of our practioners, it is our recommendation that patients try to schedule appointments about 1 to 2 weeks in advance if possible. This allows you to choose the day and time that works best for you without the added stress of scheduling last minute.

  • Chinese herbs

    If you need to speak with your physician between visits, please allow up to 24 hours for your non-urgent calls to be returned. Your physician’s medical secretary can help you with prescription refills.

  • Concerns

    If you have any concerns regarding any aspect of your visit, please call and ask to speak with the practice manager.

We accept all major insurance plans
We'd love to tell you more

Financial circumstances should never get in the way of quality health care. For that reason, we want to work with you to get the treatment you need.

Call us anytime to discuss alternative payment options.

We accept these carriers:

  • Aetna
  • Amerigroup
  • Blue Cross Blue Shield
  • Cigna
  • Health Net
  • HealthFirst
  • HealthPlus
  • Medicare/Medicaid
  • Neighborhood Health Plan
  • Oxford
  • UnitedHealthcare

We're here to help!

We’re a no-judgment zone, so feel free to come to us with any questions or concerns.